Privacy Policy

Duskwave ("we", "us", "our") operates from 78/4 Sattahip Naval Base Road, Chon Buri 20180, Thailand. This policy explains how we handle personal information collected through our website and during the charter booking process. We take data protection seriously and aim to be straightforward about what we collect, why, and how it is kept.

1. Information We Collect

We collect personal information in the following circumstances:

• Contact form submissions: name, email address, phone number (optional), and any message content you provide.
• Charter bookings: name, contact details, group size, dietary requirements, and any accessibility notes relevant to the charter.
• Website analytics: pages visited, browser type, approximate location (country/city level), and session duration, collected via cookies if consent is given.

We do not collect payment card information directly. Any payments are processed through a third-party payment service under their own security and privacy standards.

2. How We Use Your Information

• To respond to enquiries and manage charter bookings.
• To communicate pre-departure details, including pier location, weather updates, and departure time.
• To accommodate dietary or mobility requirements communicated at booking.
• To improve our website based on anonymised usage data, where analytics consent has been given.
• To comply with legal obligations under Thai law and maritime regulations.

We do not use your personal information for automated decision-making or profiling.

3. Legal Basis for Processing

• Contract performance: processing necessary to carry out a charter booking you have initiated.
• Legitimate interest: responding to enquiries and improving our services.
• Consent: optional analytics and marketing cookies, where you have given permission via the cookie banner.
• Legal obligation: record-keeping required by Thai maritime or tax authorities.

4. Data Retention

Enquiry data not converted to a booking is deleted within 90 days. Booking records, including guest names and contact details, are retained for three years for accounting and compliance purposes. After this period, records are securely deleted.

5. Data Sharing

We do not sell personal data. Information may be shared with:

• Our onboard crew, solely for the purpose of preparing for your charter (dietary notes, group size, etc.).
• Payment processing services, to process any booking deposits or payments.
• Thai government authorities, if required by law or in response to a lawful request.

6. Data Security

Booking and enquiry data is stored on password-protected internal systems. Email communications are handled via a standard business email service with TLS encryption in transit. We do not store sensitive personal data (such as passport numbers or medical information) unless specifically required for a charter. Any staff with access to guest information are instructed on data handling standards.

7. Cookies

Our website uses essential cookies required for basic function, and optional analytics and preference cookies that require your consent. Full details are available in our Cookie Policy.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where we are not required to retain it by law.
• Withdraw consent for optional data processing (such as analytics cookies) at any time.
• Object to processing based on legitimate interest.
• Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have been violated.

To exercise any of these rights, contact us at [email protected].

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of any third-party sites and recommend reading their privacy policies independently.

10. Children's Privacy

Our charters may be booked by adults for groups that include minors. We do not collect personal information directly from individuals under the age of 18. Booking data is collected from the adult making the reservation on behalf of the group.

11. Changes to This Policy

If we make material changes to this policy, we will update the "Last Updated" date above. Continued use of the website after changes are posted constitutes acknowledgment of the updated policy.

12. Contact

For privacy-related questions, contact us at:
Email: [email protected]
Address: 78/4 Sattahip Naval Base Road, Chon Buri 20180, Thailand
Phone: +66 38 462 713